GP
Genevieve P
1 reviews | Active since Feb 2024
22 Apr 2026, 06:57
Account locked
My account was placed on hold. I was never informed and found this out at the till. Now I am told I must wait up to 3 days to get access to my own funds. No groceries, no medicine. This is absolutely disgusting and unacceptable
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Replies (5)GP
Genevieve P's updateReviewer Update
22 Apr 2026, 06:59Also note that they are withholding a payment to my account that was made by booking.com on 30 March
GP
Genevieve P's update22 Apr 2026, 06:59
Reviewer Update
Also note that they are withholding a payment to my account that was made by booking.com on 30 March
GoTyme Bank | Formerly TymeBank's replyOfficial
22 Apr 2026, 07:20 Good day Genevieve,
Thank you for bringing this matter to our attention.
We apologize for the experience this has caused. Please note that we are investigating the issue and will reach out to you shortly.
Kind Regards,
GoTyme Bank | Formerly TymeBank
Thank you for bringing this matter to our attention.
We apologize for the experience this has caused. Please note that we are investigating the issue and will reach out to you shortly.
Kind Regards,
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply22 Apr 2026, 07:20
Official
Good day Genevieve,
Thank you for bringing this matter to our attention.
We apologize for the experience this has caused. Please note that we are investigating the issue and will reach out to you shortly.
Kind Regards,
GoTyme Bank | Formerly TymeBank
Thank you for bringing this matter to our attention.
We apologize for the experience this has caused. Please note that we are investigating the issue and will reach out to you shortly.
Kind Regards,
GoTyme Bank | Formerly TymeBank
GP
Genevieve P's updateReviewer Update
22 Apr 2026, 09:52May you please advise how you have the right to deny me access to my own funds, and then decide to take 3 days to rectify this??!
GP
Genevieve P's update22 Apr 2026, 09:52
Reviewer Update
May you please advise how you have the right to deny me access to my own funds, and then decide to take 3 days to rectify this??!
GP
Genevieve P's updateReviewer Update
22 Apr 2026, 11:17I need food. I need medication. And Tymebank has absolutely no sense of urgency. This is absolutely disgusting. I will be closing my account
GP
Genevieve P's update22 Apr 2026, 11:17
Reviewer Update
I need food. I need medication. And Tymebank has absolutely no sense of urgency. This is absolutely disgusting. I will be closing my account
GP
Genevieve P's updateReviewer Update
22 Apr 2026, 11:39After verifying myself over 10 times in the past 2 days, I am now told that my account is locked for 14 hours on top of this mystery hold. PLEASE GIVE ME ACCESS TO MY MONEY
GP
Genevieve P's update22 Apr 2026, 11:39
Reviewer Update
After verifying myself over 10 times in the past 2 days, I am now told that my account is locked for 14 hours on top of this mystery hold. PLEASE GIVE ME ACCESS TO MY MONEY