Account Debit Hold

My account has been frozen for a few days now. They did not inform me that they were investigating ***** and when I call I keep getting told that their ***** department will call me, but they don't. I now can't pay my rent and other important bills because of this. I think they are not yet ready to be trusted with larger funds and especially salary deposits, maybe just keeping a very small amount of savings. I am really disappointed and will stop depositing my salary with them now.