AM
Amanda M

1 reviews | Active since Mar 2021

15 Aug 2021, 16:52

ACCOUNT BLOCKED FOR MONTHS!!!

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I received my salary into my tyme bank account in May 2021 only to find out that the account is blocked. After numerous attempts to find out why I was informed that my ID number is listed with the SAFPS!! Firstly I want to know why my account was blocked and i wasn't even notified and still this account is able to receive funds that i will never have access to???? Secondly I've called the SAFPS only to be told that they can't help me and I must take it up with another company (MIE) for reasons that I don't even understand. May I kindly have my money back please? Then you can block your account and I'll use my other banks that a valid since you guys take it upon yourselves to just block my account and not see the need to notify me!!

I have sent hundreds of emails and phone calls and all I ever received was a whole bunch of case numbers and my issue was never resolved!! What kind of bank are you?? This is pure theft, *****ing people's money and blocking their accounts! </div>

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Replies (6)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply16 Aug 2021, 08:33
Official
Hi Amanda,
We are deeply sorry for the inconvenience, Please send us your Account Number and Contact number so that a consultant can contact you. The TymeBank Team

AM
Amanda M's update16 Aug 2021, 08:54
Reviewer Update
I have privately rep**** with my details and waiting for this matter to be resolved.
AM
Amanda M's update16 Aug 2021, 11:38
Reviewer Update
I've been doing that for MONTHS and you never respond to my emails! Do you guys ever resolve issues really. I want my money that is all I ask.
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply16 Aug 2021, 14:56
Official
Please provide us with your email address. 
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply17 Aug 2021, 12:41
Official
 Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you.
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply18 Aug 2021, 09:18
Official
You're welcome