rK
refiloe K
1 reviews | Active since May 2014
03 May 2024, 17:17
Acc on hold
I am now out of options,Last year Oaffictober I received money from a client and 2hours after I get messages that my account has been put on hold due to suspected *****ulent money sent to my account,I was advised to make an affidavit which I did and I sent numerous emails supp**** and was told it was forwarded to the correct department I sent to *****operations and service @thymebank and it's 7 months still no response and there is no walk in center nothing,The Service Level is a zero been leaving my number to be called back on *** still nothing can someone call me
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Replies (2)rK
refiloe K's updateReviewer Update
06 May 2024, 11:32Yooh Thymebank your service is revolting I spoke to kutlioano who said after forwarding email corospondence I should call to check if email was received bcoz they can't call clients back and if you don't call no one responds to emails,Been calling since 8 and been holding R110 of airtime gone and even forwarded an email also to services@thymebank and got an automated response but yet they will say I never sent,I'm so angry can Thymebank close the bank account because service level agreement is not met,pls check for email from *** sent to ******** and ***
rK
refiloe K's update06 May 2024, 11:32
Reviewer Update
Yooh Thymebank your service is revolting I spoke to kutlioano who said after forwarding email corospondence I should call to check if email was received bcoz they can't call clients back and if you don't call no one responds to emails,Been calling since 8 and been holding R110 of airtime gone and even forwarded an email also to services@thymebank and got an automated response but yet they will say I never sent,I'm so angry can Thymebank close the bank account because service level agreement is not met,pls check for email from *** sent to ******** and ***
rK
refiloe K's updateReviewer Update
08 May 2024, 12:46Was told to send the affidavit again as image was unclear,I sent yesterday and got an automated response I included emails that are said not to be received dating back to October 2023 but everytime I get automated response to say mail received and feedback will be in 48 hours till to date my affidavit is torn as for me going up and down internet cafe to scan, Thymebank I'm unemployed can't be spending money I don't have to scan email and call your service is really bad
rK
refiloe K's update08 May 2024, 12:46
Reviewer Update
Was told to send the affidavit again as image was unclear,I sent yesterday and got an automated response I included emails that are said not to be received dating back to October 2023 but everytime I get automated response to say mail received and feedback will be in 48 hours till to date my affidavit is torn as for me going up and down internet cafe to scan, Thymebank I'm unemployed can't be spending money I don't have to scan email and call your service is really bad