KP
Kevin P
1 reviews | Active since Aug 2024
20 Aug 2024, 13:20
Abysmal Customer Service, Unacceptable Response Times
I have experienced the worst customer service from Tyme Bank. After multiple unanswered emails, their ***** department told me it will take 3-7 business days to address my case. During this time, they have prevented me from making necessary business payments.
This lack of responsiveness and unreasonable resolution timelines are completely unacceptable. I strongly advise against banking with Tyme Bank. Your time and money deserve much better service.
Helpful (0)
Replies (3)0
Replies (3)GoTyme Bank | Formerly TymeBank's replyOfficial
21 Aug 2024, 17:14Hi Kevin, thanks for getting in touch. We sincerely apologize for the delay in our response and for any inconvenience this may have caused. We understand how frustrating this situation must have been for you. We're always striving to provide the best service and security to ensure your account is secure and protected. Thank you for your patience and understanding. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply21 Aug 2024, 17:14
Official
Hi Kevin, thanks for getting in touch. We sincerely apologize for the delay in our response and for any inconvenience this may have caused. We understand how frustrating this situation must have been for you. We're always striving to provide the best service and security to ensure your account is secure and protected. Thank you for your patience and understanding. The TymeBank Team
KP
Kevin P's updateReviewer Update
21 Aug 2024, 23:11You guys could at least have given me a update or something , its been 3 days and have not heard anything from you guys?
KP
Kevin P's update21 Aug 2024, 23:11
Reviewer Update
You guys could at least have given me a update or something , its been 3 days and have not heard anything from you guys?
GoTyme Bank | Formerly TymeBank's replyOfficial
22 Aug 2024, 11:12We apologize for any inconvenience caused. As soon as we receive any updates, you'll be the first to know.
GoTyme Bank | Formerly TymeBank's reply22 Aug 2024, 11:12
Official
We apologize for any inconvenience caused. As soon as we receive any updates, you'll be the first to know.
