Absolutely Useless Service

I am extremely disappointed with the level of service I have received from TymeBank. I initially requested assistance in January 2026 regarding a proof of account, and to date, the matter remains unresolved. Despite multiple follow-ups, there has been little to no communication or progress. When contacting their call centre, I am kept waiting for over 10 minutes before receiving assistance, and even then, the issue is not resolved. It is frustrating to be asked to rate the service when no meaningful help has been provided. From my experience, the support has been inefficient, unresponsive, and lacking accountability. Basic requests should not take several months to resolve. I would strongly urge TymeBank to improve their response times, customer support processes, and overall communication with clients.