Absolutely unprofessional

I called Tymebank 2 weeks ago to let them know about transactions that were happening in my account. When I called the first agent,she told me that I subscribed to amazon (which doesn’t make sense cause im not subscribed to anything) I asked her to please tell me more about this but unfortunately got cut off due to airtime (they didn’t even bother calling back! Btw) I had to wait until i buy airtime again because my account was frozen due to suspected *****, or so i thought. I called the ***** department it was exactly 7pm. The agent seemed so agitated when I expressing my concern. I really felt like Im bothering him and his only help was that he will deactivate my virtual card cause im the one that shared it (this therefore alludes that he disregards my money coming out of my account without my knowledge). Two days passed with no update no anything from TYMEBANK. I had to call them myself to ask what’s new since the last time I called them, only to find out that there was not even a case logged. Grateful for the agent that logged that case. But Tymebank is so unprofessional because i asked them to dispute that money since I can’t do it on my app. Can you tell my why they took 2 weeks and they are still investigating R400!!! Wow my worry is I trusted the bank so much that I even invested R25000 but you know what, this is a sign to take my money elsewhere because if it happens to be missing they will “investigate” for 5 years!