Absolutely Disgusting Service

I only use my Tymebank card once a week for groceries.

Wanted to use it on Sunday and it was declined. Went on my app only to find that my account had been placed on a debit hold. NO communication, NO warning, can't access any of my money. Phoned them and all they could say was that they were opening a ticket and someone would get back to me within 5-7 days.

Phoned me today, only to still not have ANY reason for the block and I have to reset my passwords etc. Still NO clue why it's happening, no access to my money.

How can a bank do this? And not even with a valid reason. When the hold is lifted, I'm taking out my money and closing my account.