Absolutely bad timing

I have never had bad service from Tyme Bank however this is unacceptable. I released one of my fixed deposits on Saturday and it should have reflected in my account within seconds however 3 days later as well as spending over 90 minutes on the phone with the bank it still hasn't been done. I do feel that is not fair on the clients part if the bank has an issue with their system and should not take so long to resolve.