**** about Approval of loan

What a disappointing outcome after everything I did to get a loan. I went online and app**** for a R4000 personal loan, it was approved and I had sent through everything. I then called into the loan department and I was assisted by a gentleman whom is named Bongani. He told me I was not in the "Whitelist" and he stated it should not be an issue as it would be resolved seamlessly, I got the message stating the the matter is resolved. So I went back online to select my repay terms, but still I was unable to this function. I called again to get assisted and this time I was assisted by a lady. I was waited on the call and then I was told that my loan is declined. What poor service and imagine I am the one who is constantly calling in and with such high hope for me to get disappointed in the end