A nightmare of trying to get back my refund cleared into my account

What an experience with trying to my refund that was released on the 28 September 2025 by Paystack credited back into my account. I understand the 15-day waiting period as per your dispute condition. However, 15 days from the transaction date (credited) of 28/09/2025 have long passed, and the refund has still not reflected.

I also sent proof of the refund from Paystack, as requested, on the 14th. Yet I was asked to resend the same proof to a different address, which makes this process appear unnecessarily repetitive and possibly a delay tactic. Whenever I call to check the progress (I never get an update or request for information from yourside), I'm told a new story, whether it's 15 days that is irrelevant, the person working on my case is off or proof of refund which was sent already. Customer service team is very professional, supportive but cannot do much as it seems the team working in these cases is too busy to talk or respond to clients. Additionally, given the circumstances, there is no sense of urgency. Holding on a call for 30 minutes isn't ideal for anyone. Even though you have already lost me as a client, I would appreciate a more professional and proactive approach in resolving this matter.