1 reviews | Active since Dec 2025
A MERRY CHRISTMAS!
I wanted to share my appreciation for the support I received from your call centre on Sunday. I spoke to Team Leader Lindelani Nxumalo, Fulufhelani, and the wider Wolf Pack team, and they truly made a difference for me.
After the outage on Friday, some of my transactions never reached the merchant even though the funds left my account. That situation left me unable to buy groceries for the weekend. I called in on Friday and again on Saturday, but the problem still was not resolved, and by then I was genuinely worried about how I was going to manage so close to Christmas.
The team I reached on Sunday took the time to listen, look into the issue properly, and follow through until the transactions were reversed. Because of that, I could finally access my money and sort out food and gifts for my family. It is not an exaggeration to say that they saved my Christmas.
I am grateful for the way they handled the matter, their patience, and the sense of urgency they app****. Please extend my thanks to Lindelani, to Fulufhelani, and to the Wolf Pack team for the work they did.
Kind regards MM
Thank you for taking the time to share your experience with us. We truly appreciate your kind words and are very sorry for the stress and inconvenience you experienced following the outage.We are pleased to hear that Lindelani Nxumalo, Fulufhelani, and the Wolf Pack team were able to assist you and see the matter through to resolution. Your feedback speaks volumes about their commitment, empathy, and dedication to our customers, especially during such a critical time of year. We will certainly ensure that your appreciation is shared with them and their management.We understand how concerning it must have been to be without access to your funds, particularly so close to Christmas, and we are grateful for your patience while the issue was resolved. Knowing that the team was able to make a meaningful difference for you and your family is incredibly important to us.
Thank you for taking the time to share your experience with us. We truly appreciate your kind words and are very sorry for the stress and inconvenience you experienced following the outage.We are pleased to hear that Lindelani Nxumalo, Fulufhelani, and the Wolf Pack team were able to assist you and see the matter through to resolution. Your feedback speaks volumes about their commitment, empathy, and dedication to our customers, especially during such a critical time of year. We will certainly ensure that your appreciation is shared with them and their management.We understand how concerning it must have been to be without access to your funds, particularly so close to Christmas, and we are grateful for your patience while the issue was resolved. Knowing that the team was able to make a meaningful difference for you and your family is incredibly important to us.