ZM
Zeni M

1 reviews | Active since Feb 2016

01 Aug 2022, 09:59

A bunch of theives

On Friday the 29th, I deposited money into my account and it reflected immediately. Even got messages. I continued to make an urgent payment and allowed debit orders to go through. Woke up Saturday the 30th to find my account has been blocked. I was told by an agent not to worry the account will be reactivated, then boom, two debit orders have bounced and I'm stuck with trying to hustle money to sort this out. I called the bank again and spoke to Ayanda and the call got cut, I called back and spoke to Maria and she told me that Pick n Pay claims I didn't deposit money yest it reflects on my account and the bank decides to freeze my account without consulting me. I have all the proof with me and it breaks my heart. Sort this out now Tyme bank.

0
Replies (5)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply04 Aug 2022, 12:57
Official
Hi Zeni, thank you for reaching out to us. Are you still experiencing the same issue? The TymeBank Team

ZM
Zeni M's update04 Aug 2022, 13:06
Reviewer Update
Obviously it's sorted after I did my own investigations, while you sat and did nothing... ****** bank... Because of you I've lost a lot and you're not even apologetic about it. Paying extra for debit orders when I don't even have the money. This is so unfair.
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply04 Aug 2022, 13:42
Official
Apologies for the delay.
ZM
Zeni M's update04 Aug 2022, 15:31
Reviewer Update
Is that it... Nevermind... This bank is going to loose my business and my vote.
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply04 Aug 2022, 15:32
Official
Kindly note that we escalated the matter.