1 reviews | Active since May 2019
*****
I am writing on behalf of Tazlynn Jaiden Swartbooi (ID/Cell: ***), who holds an account with TymeBank. On the morning of Saturday [28 June 2025], an unauthorised transaction occurred on her account, whereby funds were withdrawn via a CashSend transaction without her knowledge or consent. Notably, no OTP (One-Time Pin) was received prior to the transaction being processed.
Following the incident, Ms. Swartbooi immediately contacted TymeBank and was issued Case Number ULC-83672. Her account was subsequently blocked pending investigation. We hereby request an update regarding the status of the investigation and clarification on the estimated time frame for resolution. We would like to know when Ms. Swartbooi can expect the refund of R394.00 to be processed and returned to her account. TAZLYNN JAIDEN SWARTBOOI HAS NOT RECIEVE ANY FEEDBACK FROM TYMEBAK
Given the financial impact and urgency of the matter, your prompt response would be highly appreciated.
We want to extend our sincerest apologies for the delay in responding to your recent inquiry. We understand the importance of timely communication and regret any inconvenience this may have caused. A Social Media Resolution Specialist will be in contact with you shortly to assist. Thanks for bearing with us and giving us a chance to turn this around for you.
We want to extend our sincerest apologies for the delay in responding to your recent inquiry. We understand the importance of timely communication and regret any inconvenience this may have caused. A Social Media Resolution Specialist will be in contact with you shortly to assist. Thanks for bearing with us and giving us a chance to turn this around for you.
I hope this message finds you well. We are writing to express our continued concern regarding the recent *****ulent transaction on my daughter’s account. While we acknowledge receipt of the SMS received this morning stating that the matter has been "resolved" and a goodwill payment of R394 will be processed within 5 working days, we must respectfully question the classification of this amount as a "goodwill" gesture. The funds that were withdrawn were not a result of any error or negligence on my daughter’s part, and it remains unclear how a transaction of this nature could have occurred without the standard OTP (One-Time Pin) verification process. This raises serious concerns about the security of the account and the overall safety of your banking systems. Furthermore, we are disappointed that no clear explanation has been provided by the ***** department regarding how the incident occurred or what measures are being taken to prevent such breaches in the future. Simply reimbursing the amount without offering any transparency or assurance of improved security does not constitute a resolution to us. We therefore request a detailed report on the incident, including how the transaction was processed without OTP verification, and what steps are being implemented to strengthen account security moving forward. Thank you for your attention to this matter. We trust you will treat this issue with the seriousness it warrants. Yours sincerely,
I hope this message finds you well. We are writing to express our continued concern regarding the recent *****ulent transaction on my daughter’s account. While we acknowledge receipt of the SMS received this morning stating that the matter has been "resolved" and a goodwill payment of R394 will be processed within 5 working days, we must respectfully question the classification of this amount as a "goodwill" gesture. The funds that were withdrawn were not a result of any error or negligence on my daughter’s part, and it remains unclear how a transaction of this nature could have occurred without the standard OTP (One-Time Pin) verification process. This raises serious concerns about the security of the account and the overall safety of your banking systems. Furthermore, we are disappointed that no clear explanation has been provided by the ***** department regarding how the incident occurred or what measures are being taken to prevent such breaches in the future. Simply reimbursing the amount without offering any transparency or assurance of improved security does not constitute a resolution to us. We therefore request a detailed report on the incident, including how the transaction was processed without OTP verification, and what steps are being implemented to strengthen account security moving forward. Thank you for your attention to this matter. We trust you will treat this issue with the seriousness it warrants. Yours sincerely,