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Yolanda T
1 reviews | Active since Nov 2022
25 Nov 2022, 07:18
60 days to close Credit Card
Requested to closed my credit card on the 3rd of November. Paid the "outstanding amount" even thou the balance on my card was zero, interest is calculated daily. Then I was told there is an over payment :( After many phone calls and emails the account is still not closed but BLOCKED on the 7th - interest charges and adjustments went off the on 13th. Then I get an email this morning to saying it takes 36 days to close the credit card.......how!!! Any other bank I walk in pay the settlement and account is close immediately. Credit card was opened in 24 hours and card arrived 5 days later but it takes two months to close the credit card even after everything is settled.
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Replies (7)0
Replies (7)
GoTyme Bank | Formerly TymeBank's replyOfficial
25 Nov 2022, 10:12Hi Yolanda, We're sorry about that. please note that your account is active.
GoTyme Bank | Formerly TymeBank's reply25 Nov 2022, 10:12
Official
Hi Yolanda, We're sorry about that. please note that your account is active.
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Yolanda T's updateReviewer Update
25 Nov 2022, 12:09That is just the problem I want it closed
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Yolanda T's update25 Nov 2022, 12:09
Reviewer Update
That is just the problem I want it closed
GoTyme Bank | Formerly TymeBank's replyOfficial
28 Nov 2022, 12:04Did you contact our credit card department.
GoTyme Bank | Formerly TymeBank's reply28 Nov 2022, 12:04
Official
Did you contact our credit card department.
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Yolanda T's updateReviewer Update
28 Nov 2022, 12:11Did you even read my complaint? The first line states " Requested to closed my credit card on the 3rd of November. "
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Yolanda T's update28 Nov 2022, 12:11
Reviewer Update
Did you even read my complaint? The first line states " Requested to closed my credit card on the 3rd of November. "
GoTyme Bank | Formerly TymeBank's replyOfficial
29 Nov 2022, 10:21 did you get a case number for the incident?
GoTyme Bank | Formerly TymeBank's reply29 Nov 2022, 10:21
Official
did you get a case number for the incident?
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Yolanda T's updateReviewer Update
29 Nov 2022, 11:35NO, but I have hundreds of emails (first email sent on the 4th November) and phone calls and auto responses......and then HelloPeter since the 25th November.
What reference number? What form that was going to be emailed to me?
Here is an idea....... you go find the emails I have send to
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On the 4th November @ 9:14am
Subject: Close Credit Card Account
IS IN THE NAME OF SANITY WHAT MUST I DO TO GET TYMEBANK OUT OF MY LIFE!!!!!
Do I need to lay a complaint with the The Ombudsman for Banking Services to get one Bank account and Credit Card closed.....I owe nothing on them so what is the issue????
What reference number? What form that was going to be emailed to me?
Here is an idea....... you go find the emails I have send to
***
On the 4th November @ 9:14am
Subject: Close Credit Card Account
IS IN THE NAME OF SANITY WHAT MUST I DO TO GET TYMEBANK OUT OF MY LIFE!!!!!
Do I need to lay a complaint with the The Ombudsman for Banking Services to get one Bank account and Credit Card closed.....I owe nothing on them so what is the issue????
YT
Yolanda T's update29 Nov 2022, 11:35
Reviewer Update
NO, but I have hundreds of emails (first email sent on the 4th November) and phone calls and auto responses......and then HelloPeter since the 25th November.
What reference number? What form that was going to be emailed to me?
Here is an idea....... you go find the emails I have send to
***
On the 4th November @ 9:14am
Subject: Close Credit Card Account
IS IN THE NAME OF SANITY WHAT MUST I DO TO GET TYMEBANK OUT OF MY LIFE!!!!!
Do I need to lay a complaint with the The Ombudsman for Banking Services to get one Bank account and Credit Card closed.....I owe nothing on them so what is the issue????
What reference number? What form that was going to be emailed to me?
Here is an idea....... you go find the emails I have send to
***
On the 4th November @ 9:14am
Subject: Close Credit Card Account
IS IN THE NAME OF SANITY WHAT MUST I DO TO GET TYMEBANK OUT OF MY LIFE!!!!!
Do I need to lay a complaint with the The Ombudsman for Banking Services to get one Bank account and Credit Card closed.....I owe nothing on them so what is the issue????
GoTyme Bank | Formerly TymeBank's replyOfficial
29 Nov 2022, 11:37Thank you for sending your details, we’ve asked our team to get in touch with you. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply29 Nov 2022, 11:37
Official
Thank you for sending your details, we’ve asked our team to get in touch with you. The TymeBank Team