JH
John H

1 reviews | Active since Jul 2022

27 Jul 2022, 11:40

5 weeks without a debit card.

Tymebank was always fantastic in the edenvale area. Unfortunately their kiosks have been out of order for 4 weeks. I was told to go to my nearest pick n pay to use one of the kiosks there. I went to Greenstone mall from three different occasions and the kiosk there didn't work. I went to the pick n pay near Eden Glen and that kiosk didn't work.

What does one do when not even the call centre can advise you. My one star rating on Google play received a reply asking me to contact social@tymebank. One day later no reply. We haven't seen their brand ambassadors for 2 months. They were always very helpful in the edenvale branch. Hugely disappointed because I really like the concept and the excellence service I had received until now.

0
Replies (5)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply28 Jul 2022, 16:01
Official
Hi John, we'll ask our in-field team to get in touch with you as soon as all the kiosks within your area are resolved. The TymeBank Team 
JH
John H's update28 Jul 2022, 18:00
Reviewer Update
I appreciate the reply. I would appreciate one of your staff giving me a call. If I get the call I will change ratings and take off the review with pleasure.
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply01 Aug 2022, 08:37
Official
Hi John, have you been contacted? The TymeBank Team 
JH
John H's update01 Aug 2022, 12:25
Reviewer Update
Not yet. Thank for coming back to me.
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply04 Aug 2022, 12:52
Official
Hi John, have you been contacted? The TymeBank Team