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I called in to stop a debit order and that was in February 2024 they were able to stop the first on and was advised should I get debit I should call in nd they will reverse my funds. I called again in March 2024 asking for the second one to be stopped was advised it was called in again same month towards month end and was told by two different agents that it was stopped woke up on the 28th and my account was debited I called was told that they can't reverse the debit. I filed a compliment was given case number was told it would be resolved on the 8th of April 2024. I am still waiting agents make me repeat myself whiles calls are recorded they put me on hold then drop line is this the service u provide I want my refund nd compensation or I will take this further I have the case number I will take this too the FOS if I have too.