24hours has long lapsed

Last Friday nelisiwe said I should wait for the funds for 24hours which I fail to understand how to count 24hours! The lady was all sorts of rude attitude and said after withdrawing my account they no longer want me as tymebank customer ok fine so where are my funds. I have been through a lot and I don't need more stress despite tell her my side of story and that the funds are for school fees no the lady was on my neck