2 weeks, 2 resolved case numbers and i still can't open new goal saves

after contacting customer care multiple times and sending 2 query's which I'm told are resolved (case ID G-207599, case ID G-207702) but i still can't open new goal saves and just can't contact your technical department or the background person dealing with the case about the issue. i have closed and cashed out multiple goal saves but according to your system these goal saves i cashed out are still open even though i cant access or even see them on the app. i have screen shots and screen recordings to confirm this but unfortunately after 2 weeks still no resolution in sight.