2 Million Cover Lapsed because of Tymebank and untrained staff

What a shocking service I've ever had. Tymebank is the worst bank ever. Its so embarrassing how advisors are have no knowledge of what they do on the daily basis. Your staff is not well trained. I have called Tymebank on the number of occasions and I have never never been assisted efficiently. I get put on hold of more than 20 minutes. On the 23rd of May I called in to get my debit order reversed NOT stopped. I got assisted by a gentleman who didn't understand what he was doing. He read a stop order scripting and told me that there will be a fee of R170. He kept on asking if I agreed to the T&Cs. I said no because I wasn't stopping a debit but reversing. He said I can't help you then. I almost cried to because of the shock that how can a bank advisor not knowing the difference between a reversal and a stop order! Trust me it wasn't the first nor second time this happened. TYMEBANK STAFF IS NOT WELL TRAINED! I blame management. You guys have alot of work to do. You are running a 0 business. CUSTOMER SERVICE IS HORRIBLE AND SHOCKING! To continue the story...I kept on telling the guy that I am not giving a stop order instruction but reversing just for 1 month. I then requested to speak to the manager, guess what was the response! Oh my word! It's almost knock off time and my manager has knocked off. Guys! Guys! Are you running a ****a shop or a professional banking institution? My debits have been STOPPED by Tymebank. My debits did not run on the 27th May. My 2million life cover has lapsed due to Tymebank incompetence and untrained advisors. I'm so angry at the moment and typing this complaint at 3h30 a.m. Yesterday I called twice and was put on hold for more than 10 minutes. I ended up disconnecting the call because my airtime was almost finished. Do you think the person who held the call called back. Nope because no one takes customer service very seriously. I need a senior management to call me ASAP. I always get frustrated for days everytime I had to call Tymebank. I even moved my salary back to Capitec because you guys are in a business of frustrating clients. I am going tontake this to every social media platform. Management please I am tying this from a broken heart, your staff need to be trained. From product, systems to soft skills and customer service. When I think or type the name Tymebank, I feel like screaming. I hate this bank.