2 hours of Shame and disgruntling service!

I want to share an unfortunate experience I had over the weekend. I was ****** and lost all my belongings, so I promptly contacted Tyme Bank to block my card and app. When I visited the branch yesterday, I received excellent assistance from a helpful ambassador named Sbusiso Vilakazi, based in Tshepisong. Unfortunately, he couldn't issue me a new card as my account was flagged for *****. Sbusiso was kind enough to lend me his phone so I could contact the ***** department, but it took me over two hours to get through. I had a difficult time with the consultants I spoke to, namely: Ayanda, Katherine, and Palesa. However, the last person I spoke to was extremely rude and unhelpful. Despite explaining my situation and successfully completing security verification, she was dismissive and told me to call back once I had a phone. This lack of empathy and assistance was disheartening. I'm grateful for Sbusiso's help and support during this difficult time. Moving forward I will be closing my account with Tyme Bank and will not recommend it to anyone due to the pathetic service receive from these consultants especially the last one I spoke to by the name of Philisiwe Ngcobo.