1 month of waiting for my own money that was transferred to me.

I've been struggling to get my own money back. Money was transferred to my account on 10 October 2022. I only received R2538.00 from the full amount of R6588.00. It's been more than three weeks now and I still haven't received the remaining R4050.00. I've emailed the card department my ARN numbers to track the transaction but with many follow up emails, call centre calls I haven't received any feedback at all... They have all the necessary information but I'm not getting my money or any response/feedback? I was on a phone call with a call centre agent for more than an hour and the phone was dropped. I've tried contacting them on all the platforms possible. But all I get is the team will get back to me which never happens or the team is working on it. Leaving me frustrated that the bank you trust with your hard earned money is unable to help you get your own money... This week it will be a month that im waiting for my transfer and my money in my account. I haven't gotten any service to resolve this matter and I've been going around in circles. All I want is my money in my account and I doubt ill use Tymebank again after this experience.