0 Customer service stuff is even rude

Bank customer service I got from tyme bank, I got ****** last week and blocked my card and app since my phone was taken with all my belongings, today I went to tyme bank to the fix clearwater to get my cards fixed and I was told the consultants were not there as well as Pick n pay no consultant was present and they were called to assist me over the phone but they told me they couldn't help me if I don't have my phone or I must change the number I use on the system but they not around to help me do that. I then called their tyme bank customer service to change my cell phone number for my OTP pins so I can use internet banking and explained that this is a matter of emergency as I need to pay my accounts today over my internet banking app and the consultant said she will treat it as a matter of emergency and get someone to call me back asap (In two hours or so) and get it resolved and that was around 3pm, I got a message on my email that the matter was resolved but I never got a call from their consultant or nothing at all, as soon as I got the email I logged into my internet banking to see if I could make payments but the OPT number still goes to my old number and not the new number so I can't use my internet banking meaning nothing was done and I am going to be charge for late payments on my accounts due to tyme banks poor customer service.