Unpaid claim made three months ago.

I've never been so disappointed in the way two mountains is handling their business. It is very painful to have a cover in which you took out in order to cover you in times of need and instead when the time of need they give you a run around.

My stepson passed away on the 4th of July 2022 and my husband claimed for funds from two mountains after postmoterm was conducted and the claim was made on the 12th of July 2022 to help with funeral arrangements as he was going to be buried by another funeral parlor. We have since been phoning their office and going to Midrand branch for feedback but they always give us same results that it's in process, as I'm writing this it marks it to be 3 months full today since awaiting payment claimed.

We were told that there's a backlog in claims. How is that our problem as that is their own fault. Do we really have to borrow money to busy our loved ones but knowing you have a cover that must help you out in these painful situations, instead they uplifted our pain and stress. It's very painful so much and they don't even bother to phone the bereaved family and update them. They don't care at all ,all they care about is the money we pay to them monthly.