Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Two Mountains presents a sharply divided experience. Customers consistently praise branch and call centre consultants by name for warmth, patience and clear explanations, lifting Agent Quality & Customer Care (3.7). A recurring theme, however, is policy administration failure: unauthorised deductions, unpaid refunds and unexplained lapses drive Pricing, Premiums & Transparency (1.1) down, while unanswered emails and broken callback promises weigh on Communication & Responsiveness (1.6).
Top Strengths:
- •Agent Quality & Customer Care: Customers repeatedly name consultants such as Andile Tembe, Monica Madzuwe, Lehlogonolo, Bonitta and Kwena Selolo, describing patient, professional explanations. Branches in Germiston, Apel, Phalaborwa and Namakgale are singled out for warm welcomes, quick service and short queues, contributing to Agent Quality & Customer Care (3.7).
Replied to 98% of negative reviews
Reply time on negative reviews: 27h 55m
TrustIndex
6.7
Ranking
#9
in Funeral Insurance
Reply Time
19h 30m
NPS Score
-20
Recommended: Unlikely
Replied to 98% of negative reviews
Reply time on negative reviews: 27h 55m
Nov '25 - Oct '26
Frequently Asked Questions About Two Mountains
What do customers say about Two Mountains?
Based on recent customer reviews, Two Mountains presents a sharply divided experience. Customers consistently praise branch and call centre consultants by name for warmth, patience and clear explanations, lifting Agent Quality & Customer Care (3.7). A recurring theme, however, is policy administration failure: unauthorised deductions, unpaid refunds and unexplained lapses drive Pricing, Premiums & Transparency (1.1) down, while unanswered emails and broken callback promises weigh on Communication & Responsiveness (1.6).
What is Two Mountains's biggest strength?
Two Mountains's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers repeatedly name consultants such as Andile Tembe, Monica Madzuwe, Lehlogonolo, Bonitta and Kwena Selolo, describing patient, professional explanations. Branches in Germiston, Apel, Phalaborwa and Namakgale are singled out for warm welcomes, quick service and short queues, contributing to Agent Quality & Customer Care (3.7).
What are the most common complaints about Two Mountains?
The most common complaint about Two Mountains, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Communication & Responsiveness (1.6) suffers from ignored emails and WhatsApp messages, complaints handled with reference numbers but no follow through, and promised callbacks or investigation outcomes that never arrive. Several bereaved families describe long hold times and dropped calls when they needed help most.
How does Two Mountains compare to other Funeral Insurance companies?
Two Mountains scores 2.5 out of 5 on Hellopeter's AI analysis of service quality in Funeral Insurance, compared to the Funeral Insurance industry average of 2.9. Their strongest theme is Service Execution (3.8); their weakest is Sales Practices (1.2). The top AI-rated Funeral Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →
Is Two Mountains trustworthy?
Two Mountains has a TrustIndex of 6.7 out of 10 on Hellopeter, based on 189 reviews in the last 12 months. They reply to 98% of negative reviews, typically within 27 hours 55 min. Hellopeter has tracked Two Mountains across 467 total reviews. How is the TrustIndex calculated? →
Recent reviews (189)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2026
I emailed them to find out why the debit order had not gone through after I provided them with ne...
I emailed them to find out why the debit order had not gone through after I provided them with new banking details, and I was told that my bank is not accepted by their system. This is frustrating because this is the second bank account I have provided to them, and their system has still failed to process the debit order.
1 reviews | Active since Jul 2026
I emailed them to find out why the debit order had not gone through after I provided them with ne...
I emailed them to find out why the debit order had not gone through after I provided them with new banking details, and I was told that my bank is not accepted by their system. This is frustrating because this is the second bank account I have provided to them, and their system has still failed to process the debit order.
1 reviews | Active since Oct 2026
Thank u to tsakani mabunda and the driver mathebula from two mountains in Acornhoek for a job wel...
Thank u to tsakani mabunda and the driver mathebula from two mountains in Acornhoek for a job well done they were easily reachable and assisted us in every way possible thank you for your kind hearts
1 reviews | Active since Oct 2026
Thank u to tsakani mabunda and the driver mathebula from two mountains in Acornhoek for a job wel...
Thank u to tsakani mabunda and the driver mathebula from two mountains in Acornhoek for a job well done they were easily reachable and assisted us in every way possible thank you for your kind hearts
1 reviews | Active since Oct 2026
DATE :01 OCTOBER 2026 CALL DURATION :58 MINUTES 9 SECONDS Subject: Compliment for Excellent Serv...
DATE :01 OCTOBER 2026 CALL DURATION :58 MINUTES 9 SECONDS Subject: Compliment for Excellent Service – Nelly Nkosi Dear Two Mountains Management, I am writing to express my sincere gratitude for the excellent service I received from Nelly Nkosi. Nelly assisted me with signing up for a funeral policy. She was professional, knowledgeable, and guided me through the steps so smoothly that I successfully joined the policy with absolute ease. Employees like Nelly make a company stand out. Please pass along my thanks and recognition to her for a job well done. Sincerely, RHULISANI CLYDE GODI
1 reviews | Active since Oct 2026
DATE :01 OCTOBER 2026 CALL DURATION :58 MINUTES 9 SECONDS Subject: Compliment for Excellent Serv...
DATE :01 OCTOBER 2026 CALL DURATION :58 MINUTES 9 SECONDS Subject: Compliment for Excellent Service – Nelly Nkosi Dear Two Mountains Management, I am writing to express my sincere gratitude for the excellent service I received from Nelly Nkosi. Nelly assisted me with signing up for a funeral policy. She was professional, knowledgeable, and guided me through the steps so smoothly that I successfully joined the policy with absolute ease. Employees like Nelly make a company stand out. Please pass along my thanks and recognition to her for a job well done. Sincerely, RHULISANI CLYDE GODI
1 reviews | Active since Oct 2026
We would like to extend our deepest and most heartfelt appreciation to the entire team, more espe...
We would like to extend our deepest and most heartfelt appreciation to the entire team, more especially Tsakani Mabunda for the exceptional service you've provided to our family during one of the most paintul and difficult moments of our lives. From the very beginning, you treated us with kindness, patience, compassion and understanding. We truly appreciate the way you guided us through every step of the funeral arrangements and handled everything with su h professionalism and care. At the time when we were overwhelmed with grief, your support and reassurance gave us comfort and helped make the process a little easier for our family. We are grateful for the dignity, respect and care you showed our loved one. May God bless you and your entire team abundantly for the important work you do. May you continue to bring comfort, dignity and compassion to families during their most times. Thank you for giving our loved one a beautiful and dignified farewell...
1 reviews | Active since Oct 2026
We would like to extend our deepest and most heartfelt appreciation to the entire team, more espe...
We would like to extend our deepest and most heartfelt appreciation to the entire team, more especially Tsakani Mabunda for the exceptional service you've provided to our family during one of the most paintul and difficult moments of our lives. From the very beginning, you treated us with kindness, patience, compassion and understanding. We truly appreciate the way you guided us through every step of the funeral arrangements and handled everything with su h professionalism and care. At the time when we were overwhelmed with grief, your support and reassurance gave us comfort and helped make the process a little easier for our family. We are grateful for the dignity, respect and care you showed our loved one. May God bless you and your entire team abundantly for the important work you do. May you continue to bring comfort, dignity and compassion to families during their most times. Thank you for giving our loved one a beautiful and dignified farewell...
1 reviews | Active since Sept 2026
She welcomes us with smile and I'm not complaining the way she handles us as customers and I was ...
She welcomes us with smile and I'm not complaining the way she handles us as customers and I was doing claim and I'm very much happy with her service
1 reviews | Active since Sept 2026
She welcomes us with smile and I'm not complaining the way she handles us as customers and I was ...
She welcomes us with smile and I'm not complaining the way she handles us as customers and I was doing claim and I'm very much happy with her service