Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Two Mountains presents a sharply divided experience. Customers consistently praise branch and call centre consultants by name for warmth, patience and clear explanations, lifting Agent Quality & Customer Care (3.7). A recurring theme, however, is policy administration failure: unauthorised deductions, unpaid refunds and unexplained lapses drive Pricing, Premiums & Transparency (1.1) down, while unanswered emails and broken callback promises weigh on Communication & Responsiveness (1.6).
Top Strengths:
- •Agent Quality & Customer Care: Customers repeatedly name consultants such as Andile Tembe, Monica Madzuwe, Lehlogonolo, Bonitta and Kwena Selolo, describing patient, professional explanations. Branches in Germiston, Apel, Phalaborwa and Namakgale are singled out for warm welcomes, quick service and short queues, contributing to Agent Quality & Customer Care (3.7).
Replied to 100% of negative reviews
Reply time on negative reviews: 27h 42m
TrustIndex
6.9
Ranking
#9
in Funeral Insurance
Reply Time
19h 1m
NPS Score
-17
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 27h 42m
Nov '25 - Oct '26
Frequently Asked Questions About Two Mountains
What do customers say about Two Mountains?
Based on recent customer reviews, Two Mountains presents a sharply divided experience. Customers consistently praise branch and call centre consultants by name for warmth, patience and clear explanations, lifting Agent Quality & Customer Care (3.7). A recurring theme, however, is policy administration failure: unauthorised deductions, unpaid refunds and unexplained lapses drive Pricing, Premiums & Transparency (1.1) down, while unanswered emails and broken callback promises weigh on Communication & Responsiveness (1.6).
What is Two Mountains's biggest strength?
Two Mountains's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers repeatedly name consultants such as Andile Tembe, Monica Madzuwe, Lehlogonolo, Bonitta and Kwena Selolo, describing patient, professional explanations. Branches in Germiston, Apel, Phalaborwa and Namakgale are singled out for warm welcomes, quick service and short queues, contributing to Agent Quality & Customer Care (3.7).
What are the most common complaints about Two Mountains?
The most common complaint about Two Mountains, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Communication & Responsiveness (1.6) suffers from ignored emails and WhatsApp messages, complaints handled with reference numbers but no follow through, and promised callbacks or investigation outcomes that never arrive. Several bereaved families describe long hold times and dropped calls when they needed help most.
How does Two Mountains compare to other Funeral Insurance companies?
Two Mountains scores 2.5 out of 5 on Hellopeter's AI analysis of service quality in Funeral Insurance, compared to the Funeral Insurance industry average of 2.9. Their strongest theme is Service Execution (3.8); their weakest is Sales Practices (1.2). The top AI-rated Funeral Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →
Is Two Mountains trustworthy?
Two Mountains has a TrustIndex of 6.9 out of 10 on Hellopeter, based on 194 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 27 hours 42 min. Hellopeter has tracked Two Mountains across 473 total reviews. How is the TrustIndex calculated? →
Recent reviews (194)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2023
Excellent Service – Two Mountains Funeral Undertakers
Excellent Service – Two Mountains Funeral Undertakers I would like to express my appreciation to Two Mountains Funeral Undertakers for their service and support during a difficult time. Your professionalism, compassion, and respect shown to us the bereaved family is greatly appreciated. Thank you for ensuring that the funeral arrangements was handled with dignity and care. I would highly recommend their services to other families/ friends.
1 reviews | Active since Aug 2023
Excellent Service – Two Mountains Funeral Undertakers
Excellent Service – Two Mountains Funeral Undertakers I would like to express my appreciation to Two Mountains Funeral Undertakers for their service and support during a difficult time. Your professionalism, compassion, and respect shown to us the bereaved family is greatly appreciated. Thank you for ensuring that the funeral arrangements was handled with dignity and care. I would highly recommend their services to other families/ friends.
1 reviews | Active since Mar 2012
Ingrid and Reneilwe were of great assistance in ensuring we bury our mom with dignity, gave us th...
Ingrid and Reneilwe were of great assistance in ensuring we bury our mom with dignity, gave us the best service. Ingrid was very patient, always communicating and available to help. I definitely recommend them.
1 reviews | Active since Mar 2012
Ingrid and Reneilwe were of great assistance in ensuring we bury our mom with dignity, gave us th...
Ingrid and Reneilwe were of great assistance in ensuring we bury our mom with dignity, gave us the best service. Ingrid was very patient, always communicating and available to help. I definitely recommend them.
1 reviews | Active since Oct 2026
Keep on moving forward with the good service for everyone as you did to my family
Keep on moving forward with the good service for everyone as you did to my family. Forward in Faith
1 reviews | Active since Oct 2026
Keep on moving forward with the good service for everyone as you did to my family
Keep on moving forward with the good service for everyone as you did to my family. Forward in Faith
1 reviews | Active since Oct 2026
I don't have any problem with the stuff their God to us
I don't have any problem with the stuff their God to us
1 reviews | Active since Oct 2026
I don't have any problem with the stuff their God to us
I don't have any problem with the stuff their God to us
1 reviews | Active since Jul 2026
I emailed them to find out why the debit order had not gone through after I provided them with ne...
I emailed them to find out why the debit order had not gone through after I provided them with new banking details, and I was told that my bank is not accepted by their system. This is frustrating because this is the second bank account I have provided to them, and their system has still failed to process the debit order.
1 reviews | Active since Jul 2026
I emailed them to find out why the debit order had not gone through after I provided them with ne...
I emailed them to find out why the debit order had not gone through after I provided them with new banking details, and I was told that my bank is not accepted by their system. This is frustrating because this is the second bank account I have provided to them, and their system has still failed to process the debit order.