UNPAID CLAIM -HORRIBLE SERVICE 😡

I took a policy with them 2 years ago,they debit money without a fail,but on the 22 of May 2023 I made a claim and I was told that the money will be paid within 15 working days,and in June when I called them I was given excuses,they even blocked my emails.To this date I am still getting excuses which cost me more because of the long holding of phones calls I make almost daily. What hurts the most is that they still debit even when the insured is deceased,I cannot cancel as my claim will not be acknowledged. I am taking them to Ombudsman. IT PUZZLES ME THAT THEY ARE STILL SELLING POLICIES TO PEOPLE KNOWING VERY WELL THAT THEY ARE NOT GOING TO PAY,IF YOU HAVEN'T MADE A CLAIM YET JUST MOVE TO ANOTHER INSURANCE COMPANY BECAUSE BELIEVE ME YOUR CLAIM WILL NOT BE PAID.