Unpaid Claim

My Name is Tsheole Albert Podile.

I have a problem with the way Two Mountains is treating it's customers.

I have funeral policy with Two Mountains. And the policy has been in their books for over two years. Policy Number: TU 137901.

My sister passed on on the 25/06/2023. My sister is also covered in that policy. I then made a claim at their Daveyton Branch, 03/07/2023.

Till this day, Two Mountains hasn't made payment. When I called them they told me that before they can pay my claim I need to provide them with three witnesses who would then confirm my sister's passing.

I gave them the name of three people who attended my sister's funeral.

However I am still waiting for Two Mountains to pay even though I have provided everything they needed.