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PN
Portia N

1 reviews | Active since Aug 2023

23 Aug 2023, 19:40

Unpaid claim

I submitted a claim on the 5th of July 2023 at Lotus Garden Branch. I followed up I don't know how many times. At first they said my claim will be paid on the 6th of August 2023, they didn't payout. I followed up again asking why my claim was not paid I was told about backlog. Now are saying the claim will be paid by the 31st of August 2023. I am so ****ed off with their excuses. Two mountains don't respect their customers. They are so quick to debit their premium every month.

0
Replies (4)
Two Mountains
Two Mountains's reply29 Aug 2023, 15:51
Official
 
Good day Portia Ndukula

Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
The matter is receiving attention.  You will hear from us within 7 to 10 working days.

Kind Regards,
Complaints Team 
PN
Portia N's update31 Aug 2023, 17:33
Reviewer Update
My claim was supposed to be paid today. I called again guess what did they say " Two Mountains would like to apologize your claim will be paid by the 15 September 2023. I think it's about I send a complain to the ombudsman.
PN
Portia N's update18 Oct 2023, 18:56
Reviewer Update
Two mountains must just be honest with their clients,they don't have money to pay claims. I'm still waiting for my claim to be paid.
Two Mountains
Two Mountains's reply08 Nov 2023, 16:31
Official
Good day Portia Ndukula

Thank you for reaching out. We sincerely apologise for the inconvenience caused.
The matter is receiving attention.

Kind Regards,
Complaints Team