ML
Masilu L
1 reviews | Active since Nov 2022
22 Nov 2022, 21:59
Unfaithful and Heart broken
I have lodge my claim on the 18th of October 2022 an they told me that my claim will be paid within 14 working days still today I haven't received my payout. I have buried my loved one with sorrow n pain. Now they told me different stories
Helpful (0)
Replies (3)0
Replies (3)
Two Mountains's replyOfficial
25 Nov 2022, 14:07Good day Masilu Peter Lebepe
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
The matter is receiving attention.
Regards
Complaints Team
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
The matter is receiving attention.
Regards
Complaints Team
Two Mountains's reply25 Nov 2022, 14:07
Official
Good day Masilu Peter Lebepe
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
The matter is receiving attention.
Regards
Complaints Team
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
The matter is receiving attention.
Regards
Complaints Team
ML
Masilu L's updateReviewer Update
25 Nov 2022, 16:20I don't see any sincerity in your apology as you have failed yet again to make any correspondence to me. All you know it's " We are sincerely apologize for inconvenience caused " ..." We are working on it" You don't bother to contact me you only waiting for to contact you and you give me false hope and empty promises which you don't fulfilled at the end of the day. It sucks
ML
Masilu L's update25 Nov 2022, 16:20
Reviewer Update
I don't see any sincerity in your apology as you have failed yet again to make any correspondence to me. All you know it's " We are sincerely apologize for inconvenience caused " ..." We are working on it" You don't bother to contact me you only waiting for to contact you and you give me false hope and empty promises which you don't fulfilled at the end of the day. It sucks
ML
Masilu L's updateReviewer Update
28 Nov 2022, 11:36Dear Two Mountains Client
We apologies for the delay in the finalization of your claim, we have a backlog and hope it will be resolved soon. I'm tried with this kind of message you have been sending me, just wanna know when are you gonna pay my policy.
We apologies for the delay in the finalization of your claim, we have a backlog and hope it will be resolved soon. I'm tried with this kind of message you have been sending me, just wanna know when are you gonna pay my policy.
ML
Masilu L's update28 Nov 2022, 11:36
Reviewer Update
Dear Two Mountains Client
We apologies for the delay in the finalization of your claim, we have a backlog and hope it will be resolved soon. I'm tried with this kind of message you have been sending me, just wanna know when are you gonna pay my policy.
We apologies for the delay in the finalization of your claim, we have a backlog and hope it will be resolved soon. I'm tried with this kind of message you have been sending me, just wanna know when are you gonna pay my policy.