MA
Marche A
1 reviews | Active since Mar 2026
02 Jun 2026, 18:52
Unauthorized deductions for 4 months of a poor elderly pensioner
Two mountains has been ****ming my elderly grandmother for 4 months now,they opened unauthorized policy using her details without her consent she never signed any forms ,when I ask them to send proof they ignore my request and I was told that they cancelled this unauthorized policy yet they keep debiting each month,all they do is lie and **** pensioners,beware of this ****ming company,I want you guys to stop debiting from my poor granny leave her pension alone and refund her money immediately I already notified ombudsman that again you guys deducted for June, enough is enough stop playing games ,stop this nonsense it's ridiculous,there is already a case against two mountains.
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Replies (5)0
Replies (5)
Two Mountains's replyOfficial
03 Jun 2026, 14:08 Dear Marche Amos,
Thank you for bringing your concerns to our attention.
Firstly, please accept our sincere apologies for the delays experienced in resolving this matter and for any inconvenience this may have caused.
Following our review of your complaint, reference TMU005332, the matter has been escalated to the relevant department for the refund to be processed. Please be assured that we are treating your complaint with the utmost importance and are committed to ensuring that your concerns are addressed thoroughly and fairly.
Please note that, as the deductions were processed via stop order, the cancellation of the deductions may take approximately three months before becoming fully effective. Any premiums deducted during this period will be refunded to you accordingly once they have been allocated and processed.
We understand that this matter may be frustrating, and we sincerely appreciate your patience and understanding while we work towards a resolution.
As soon as the refund has been processed and feedback has been received from the relevant department, we will contact you immediately with a detailed update and outcome.
Kind regards,
Complaints Department
Thank you for bringing your concerns to our attention.
Firstly, please accept our sincere apologies for the delays experienced in resolving this matter and for any inconvenience this may have caused.
Following our review of your complaint, reference TMU005332, the matter has been escalated to the relevant department for the refund to be processed. Please be assured that we are treating your complaint with the utmost importance and are committed to ensuring that your concerns are addressed thoroughly and fairly.
Please note that, as the deductions were processed via stop order, the cancellation of the deductions may take approximately three months before becoming fully effective. Any premiums deducted during this period will be refunded to you accordingly once they have been allocated and processed.
We understand that this matter may be frustrating, and we sincerely appreciate your patience and understanding while we work towards a resolution.
As soon as the refund has been processed and feedback has been received from the relevant department, we will contact you immediately with a detailed update and outcome.
Kind regards,
Complaints Department
Two Mountains's reply03 Jun 2026, 14:08
Official
Dear Marche Amos,
Thank you for bringing your concerns to our attention.
Firstly, please accept our sincere apologies for the delays experienced in resolving this matter and for any inconvenience this may have caused.
Following our review of your complaint, reference TMU005332, the matter has been escalated to the relevant department for the refund to be processed. Please be assured that we are treating your complaint with the utmost importance and are committed to ensuring that your concerns are addressed thoroughly and fairly.
Please note that, as the deductions were processed via stop order, the cancellation of the deductions may take approximately three months before becoming fully effective. Any premiums deducted during this period will be refunded to you accordingly once they have been allocated and processed.
We understand that this matter may be frustrating, and we sincerely appreciate your patience and understanding while we work towards a resolution.
As soon as the refund has been processed and feedback has been received from the relevant department, we will contact you immediately with a detailed update and outcome.
Kind regards,
Complaints Department
Thank you for bringing your concerns to our attention.
Firstly, please accept our sincere apologies for the delays experienced in resolving this matter and for any inconvenience this may have caused.
Following our review of your complaint, reference TMU005332, the matter has been escalated to the relevant department for the refund to be processed. Please be assured that we are treating your complaint with the utmost importance and are committed to ensuring that your concerns are addressed thoroughly and fairly.
Please note that, as the deductions were processed via stop order, the cancellation of the deductions may take approximately three months before becoming fully effective. Any premiums deducted during this period will be refunded to you accordingly once they have been allocated and processed.
We understand that this matter may be frustrating, and we sincerely appreciate your patience and understanding while we work towards a resolution.
As soon as the refund has been processed and feedback has been received from the relevant department, we will contact you immediately with a detailed update and outcome.
Kind regards,
Complaints Department
MA
Marche A's updateReviewer Update
04 Jun 2026, 14:12Stop with the lies we both know you hardly make any contact instead you ignore,yes it's frustrating how many times have I heard the same excuse refund her money and stop this authorized policy ,this whole company is ****ming the elderly you should be ashamed of yourselves,keep saying it will be escalated to the relevant department yet no action is being taken I'm tired of two mountains incompetence,refund her money!!!!!stop debiting it's *******!!!!!!who gave you permission to sign my grandmother up without her consent?
MA
Marche A's update04 Jun 2026, 14:12
Reviewer Update
Stop with the lies we both know you hardly make any contact instead you ignore,yes it's frustrating how many times have I heard the same excuse refund her money and stop this authorized policy ,this whole company is ****ming the elderly you should be ashamed of yourselves,keep saying it will be escalated to the relevant department yet no action is being taken I'm tired of two mountains incompetence,refund her money!!!!!stop debiting it's *******!!!!!!who gave you permission to sign my grandmother up without her consent?
Two Mountains's replyOfficial
05 Jun 2026, 12:39Dear Marche Amos,
Thank you for your response.
We acknowledge your frustration regarding the delays, the pending refund, the continued deductions, and your concerns regarding the policy's inception.
Please be assured that your complaint remains under review and has been escalated for urgent attention. We have requested a review of the policy inception process, the status of the stop order cancellation, and the refund request.
We apologize for the inconvenience caused and understand your dissatisfaction with the time taken to resolve this matter. We are following up with the relevant department and will provide feedback as soon as it becomes available.
Thank you for your patience and understanding.
Kind regards,
Complaints Department
Thank you for your response.
We acknowledge your frustration regarding the delays, the pending refund, the continued deductions, and your concerns regarding the policy's inception.
Please be assured that your complaint remains under review and has been escalated for urgent attention. We have requested a review of the policy inception process, the status of the stop order cancellation, and the refund request.
We apologize for the inconvenience caused and understand your dissatisfaction with the time taken to resolve this matter. We are following up with the relevant department and will provide feedback as soon as it becomes available.
Thank you for your patience and understanding.
Kind regards,
Complaints Department
Two Mountains's reply05 Jun 2026, 12:39
Official
Dear Marche Amos,
Thank you for your response.
We acknowledge your frustration regarding the delays, the pending refund, the continued deductions, and your concerns regarding the policy's inception.
Please be assured that your complaint remains under review and has been escalated for urgent attention. We have requested a review of the policy inception process, the status of the stop order cancellation, and the refund request.
We apologize for the inconvenience caused and understand your dissatisfaction with the time taken to resolve this matter. We are following up with the relevant department and will provide feedback as soon as it becomes available.
Thank you for your patience and understanding.
Kind regards,
Complaints Department
Thank you for your response.
We acknowledge your frustration regarding the delays, the pending refund, the continued deductions, and your concerns regarding the policy's inception.
Please be assured that your complaint remains under review and has been escalated for urgent attention. We have requested a review of the policy inception process, the status of the stop order cancellation, and the refund request.
We apologize for the inconvenience caused and understand your dissatisfaction with the time taken to resolve this matter. We are following up with the relevant department and will provide feedback as soon as it becomes available.
Thank you for your patience and understanding.
Kind regards,
Complaints Department
MA
Marche A's updateReviewer Update
08 Jun 2026, 17:16My grandmother is still waiting on her refund and for you guys to stop the unauthorized debit order,how long must she wait for her refund?
MA
Marche A's update08 Jun 2026, 17:16
Reviewer Update
My grandmother is still waiting on her refund and for you guys to stop the unauthorized debit order,how long must she wait for her refund?
Two Mountains's replyOfficial
09 Jun 2026, 08:13Dear Marche Amos,
Thank you for bringing your concerns to our attention.
Firstly, please accept our sincere apologies for the delays experienced in resolving this matter and for any inconvenience this may have caused.
Following our review of your complaint, reference TMU005332, the matter has been escalated to the relevant department for the refund to be processed. Please be assured that we are treating your complaint with the utmost importance and are committed to ensuring that your concerns are addressed thoroughly and fairly.
Please note that, as the deductions were processed via stop order, the cancellation of the deductions may take approximately three months before becoming fully effective. Any premiums deducted during this period will be refunded to you accordingly once they have been allocated and processed.
We understand that this matter may be frustrating, and we sincerely appreciate your patience and understanding while we work towards a resolution.
As soon as the refund has been processed and feedback has been received from the relevant department, we will contact you immediately with a detailed update and outcome.
Kind regards,
Complaints Department
Thank you for bringing your concerns to our attention.
Firstly, please accept our sincere apologies for the delays experienced in resolving this matter and for any inconvenience this may have caused.
Following our review of your complaint, reference TMU005332, the matter has been escalated to the relevant department for the refund to be processed. Please be assured that we are treating your complaint with the utmost importance and are committed to ensuring that your concerns are addressed thoroughly and fairly.
Please note that, as the deductions were processed via stop order, the cancellation of the deductions may take approximately three months before becoming fully effective. Any premiums deducted during this period will be refunded to you accordingly once they have been allocated and processed.
We understand that this matter may be frustrating, and we sincerely appreciate your patience and understanding while we work towards a resolution.
As soon as the refund has been processed and feedback has been received from the relevant department, we will contact you immediately with a detailed update and outcome.
Kind regards,
Complaints Department
Two Mountains's reply09 Jun 2026, 08:13
Official
Dear Marche Amos,
Thank you for bringing your concerns to our attention.
Firstly, please accept our sincere apologies for the delays experienced in resolving this matter and for any inconvenience this may have caused.
Following our review of your complaint, reference TMU005332, the matter has been escalated to the relevant department for the refund to be processed. Please be assured that we are treating your complaint with the utmost importance and are committed to ensuring that your concerns are addressed thoroughly and fairly.
Please note that, as the deductions were processed via stop order, the cancellation of the deductions may take approximately three months before becoming fully effective. Any premiums deducted during this period will be refunded to you accordingly once they have been allocated and processed.
We understand that this matter may be frustrating, and we sincerely appreciate your patience and understanding while we work towards a resolution.
As soon as the refund has been processed and feedback has been received from the relevant department, we will contact you immediately with a detailed update and outcome.
Kind regards,
Complaints Department
Thank you for bringing your concerns to our attention.
Firstly, please accept our sincere apologies for the delays experienced in resolving this matter and for any inconvenience this may have caused.
Following our review of your complaint, reference TMU005332, the matter has been escalated to the relevant department for the refund to be processed. Please be assured that we are treating your complaint with the utmost importance and are committed to ensuring that your concerns are addressed thoroughly and fairly.
Please note that, as the deductions were processed via stop order, the cancellation of the deductions may take approximately three months before becoming fully effective. Any premiums deducted during this period will be refunded to you accordingly once they have been allocated and processed.
We understand that this matter may be frustrating, and we sincerely appreciate your patience and understanding while we work towards a resolution.
As soon as the refund has been processed and feedback has been received from the relevant department, we will contact you immediately with a detailed update and outcome.
Kind regards,
Complaints Department