MA
Marche A
1 reviews | Active since Mar 2026
12 Mar 2026, 19:59
Unauthorised policy
Someone from two mountains signed my grandmother up for policy she never gave consent nor authorised and I sent numerous emails and phoned for them to cancel the policy and refund her money but they very dismissive and makes empty promises,first they said they will refund her within 7 days and now it's 7 days later and they yet have another excuse say now they can't seem to allocate the premium yet they have the policy number,it's wrong to **** the elderly like this ,can someone please do something about this
Helpful (0)
Replies (12)0
Replies (12)
Two Mountains's replyOfficial
16 Mar 2026, 10:58Dear Marche Amos, Your complaint TMU005332 is currently under review by our Complaints Department. Our team is actively investigating the matter to ensure a comprehensive resolution. We will communicate the findings and any subsequent actions once the review is complete. Should you have further information to provide, please do not hesitate to contact us. We appreciate your patience and understanding. Kind regards, Complaints Department
Two Mountains's reply16 Mar 2026, 10:58
Official
Dear Marche Amos, Your complaint TMU005332 is currently under review by our Complaints Department. Our team is actively investigating the matter to ensure a comprehensive resolution. We will communicate the findings and any subsequent actions once the review is complete. Should you have further information to provide, please do not hesitate to contact us. We appreciate your patience and understanding. Kind regards, Complaints Department
MA
Marche A's updateReviewer Update
18 Mar 2026, 10:31You guys are lying once again,this should have been resolved long ago ,each time I'm given excuses still waiting on the refund and I hope you guys cancelled my grandma policy,what you guys are doing is wrong and *****ulent ,this company will never prosper because you guys are ****ming people.
MA
Marche A's update18 Mar 2026, 10:31
Reviewer Update
You guys are lying once again,this should have been resolved long ago ,each time I'm given excuses still waiting on the refund and I hope you guys cancelled my grandma policy,what you guys are doing is wrong and *****ulent ,this company will never prosper because you guys are ****ming people.
Two Mountains's replyOfficial
23 Mar 2026, 10:14Dear Marche Amos,
Thank you for your message.
We sincerely apologise for the frustration and inconvenience you have experienced. Please be assured that your matter is still receiving our full attention, and we are actively working towards resolving both the refund and the status of your grandmother’s policy as a priority.
We understand your concerns and the importance of a timely resolution. While this has taken longer than expected, we want to reassure you that this is not being ignored, and we are following up internally to ensure it is finalised as soon as possible.
We will provide you with an update shortly and remain committed to resolving this matter to your satisfaction.
Thank you for your patience.
Kind regards,
Complains Department
Thank you for your message.
We sincerely apologise for the frustration and inconvenience you have experienced. Please be assured that your matter is still receiving our full attention, and we are actively working towards resolving both the refund and the status of your grandmother’s policy as a priority.
We understand your concerns and the importance of a timely resolution. While this has taken longer than expected, we want to reassure you that this is not being ignored, and we are following up internally to ensure it is finalised as soon as possible.
We will provide you with an update shortly and remain committed to resolving this matter to your satisfaction.
Thank you for your patience.
Kind regards,
Complains Department
Two Mountains's reply23 Mar 2026, 10:14
Official
Dear Marche Amos,
Thank you for your message.
We sincerely apologise for the frustration and inconvenience you have experienced. Please be assured that your matter is still receiving our full attention, and we are actively working towards resolving both the refund and the status of your grandmother’s policy as a priority.
We understand your concerns and the importance of a timely resolution. While this has taken longer than expected, we want to reassure you that this is not being ignored, and we are following up internally to ensure it is finalised as soon as possible.
We will provide you with an update shortly and remain committed to resolving this matter to your satisfaction.
Thank you for your patience.
Kind regards,
Complains Department
Thank you for your message.
We sincerely apologise for the frustration and inconvenience you have experienced. Please be assured that your matter is still receiving our full attention, and we are actively working towards resolving both the refund and the status of your grandmother’s policy as a priority.
We understand your concerns and the importance of a timely resolution. While this has taken longer than expected, we want to reassure you that this is not being ignored, and we are following up internally to ensure it is finalised as soon as possible.
We will provide you with an update shortly and remain committed to resolving this matter to your satisfaction.
Thank you for your patience.
Kind regards,
Complains Department
MA
Marche A's updateReviewer Update
26 Mar 2026, 19:38I'm tired of the same excuses ,what's the hold up?once again grandmother is still waiting for her refund and for this unauthorized policy to be cancelled,a case was filed against Two mountains because you guys are prolonging this whole thing,it's been a whole month yet nothing was done.
MA
Marche A's update26 Mar 2026, 19:38
Reviewer Update
I'm tired of the same excuses ,what's the hold up?once again grandmother is still waiting for her refund and for this unauthorized policy to be cancelled,a case was filed against Two mountains because you guys are prolonging this whole thing,it's been a whole month yet nothing was done.
Two Mountains's replyOfficial
27 Mar 2026, 11:14 Dear Customer Name,
We are pleased to inform you that your complaint, TMU005332, has been fully reviewed and resolved. Detailed feedback and actions taken have been communicated to you.
Should you require any further clarification or assistance, please do not hesitate to contact the Complaints Department.
Thank you for giving us the opportunity to address this matter.
Kind regards,
Two Mountains Complaints Department
We are pleased to inform you that your complaint, TMU005332, has been fully reviewed and resolved. Detailed feedback and actions taken have been communicated to you.
Should you require any further clarification or assistance, please do not hesitate to contact the Complaints Department.
Thank you for giving us the opportunity to address this matter.
Kind regards,
Two Mountains Complaints Department
Two Mountains's reply27 Mar 2026, 11:14
Official
Dear Customer Name,
We are pleased to inform you that your complaint, TMU005332, has been fully reviewed and resolved. Detailed feedback and actions taken have been communicated to you.
Should you require any further clarification or assistance, please do not hesitate to contact the Complaints Department.
Thank you for giving us the opportunity to address this matter.
Kind regards,
Two Mountains Complaints Department
We are pleased to inform you that your complaint, TMU005332, has been fully reviewed and resolved. Detailed feedback and actions taken have been communicated to you.
Should you require any further clarification or assistance, please do not hesitate to contact the Complaints Department.
Thank you for giving us the opportunity to address this matter.
Kind regards,
Two Mountains Complaints Department
MA
Marche A's updateReviewer Update
02 Apr 2026, 11:39This matter is definitely not resolved again two mountains deducted for the second month from my grandmother pension she didn't give consent nor authorisation, the SMS says it was cancelled but yet they deducted again,they *****ing pensioners and it's a constant hassle for them to cancel the policy,I'm going to escalate it to ombudsman and a ***** case was already opened against you guys, nothing is resolved sort out this matter,I'm going back and fourth with this *********** individuals cancel the policy and refund her R240 that you deducted today, remember this company will remain stagnant and not prosper because you building your fortune on the tears of the poor and elderly bunch of ****mers
MA
Marche A's update02 Apr 2026, 11:39
Reviewer Update
This matter is definitely not resolved again two mountains deducted for the second month from my grandmother pension she didn't give consent nor authorisation, the SMS says it was cancelled but yet they deducted again,they *****ing pensioners and it's a constant hassle for them to cancel the policy,I'm going to escalate it to ombudsman and a ***** case was already opened against you guys, nothing is resolved sort out this matter,I'm going back and fourth with this *********** individuals cancel the policy and refund her R240 that you deducted today, remember this company will remain stagnant and not prosper because you building your fortune on the tears of the poor and elderly bunch of ****mers
MA
Marche A's updateReviewer Update
05 Apr 2026, 16:42You can ignore my complaint we going to continue with the ***** case against two mountains bunch of *****s once they make the ******* deductions then they ignore or become unresponsive,you will hear from my lawyer soon .
MA
Marche A's update05 Apr 2026, 16:42
Reviewer Update
You can ignore my complaint we going to continue with the ***** case against two mountains bunch of *****s once they make the ******* deductions then they ignore or become unresponsive,you will hear from my lawyer soon .
Two Mountains's replyOfficial
08 Apr 2026, 11:23Dear Marche Amos,
Thank you for your message.
We sincerely apologise for the frustration and inconvenience you have experienced. Please be assured that your matter is still receiving our full attention, and we are actively working towards resolving both the refund and the status of your grandmother’s policy as a priority.
We understand your concerns and the importance of a timely resolution. While this has taken longer than expected, we want to reassure you that this is not being ignored, and we are following up internally to ensure it is finalised as soon as possible.
We will provide you with an update shortly and remain committed to resolving this matter to your satisfaction.
Thank you for your patience.
Kind regards,
Complains Department
Thank you for your message.
We sincerely apologise for the frustration and inconvenience you have experienced. Please be assured that your matter is still receiving our full attention, and we are actively working towards resolving both the refund and the status of your grandmother’s policy as a priority.
We understand your concerns and the importance of a timely resolution. While this has taken longer than expected, we want to reassure you that this is not being ignored, and we are following up internally to ensure it is finalised as soon as possible.
We will provide you with an update shortly and remain committed to resolving this matter to your satisfaction.
Thank you for your patience.
Kind regards,
Complains Department
Two Mountains's reply08 Apr 2026, 11:23
Official
Dear Marche Amos,
Thank you for your message.
We sincerely apologise for the frustration and inconvenience you have experienced. Please be assured that your matter is still receiving our full attention, and we are actively working towards resolving both the refund and the status of your grandmother’s policy as a priority.
We understand your concerns and the importance of a timely resolution. While this has taken longer than expected, we want to reassure you that this is not being ignored, and we are following up internally to ensure it is finalised as soon as possible.
We will provide you with an update shortly and remain committed to resolving this matter to your satisfaction.
Thank you for your patience.
Kind regards,
Complains Department
Thank you for your message.
We sincerely apologise for the frustration and inconvenience you have experienced. Please be assured that your matter is still receiving our full attention, and we are actively working towards resolving both the refund and the status of your grandmother’s policy as a priority.
We understand your concerns and the importance of a timely resolution. While this has taken longer than expected, we want to reassure you that this is not being ignored, and we are following up internally to ensure it is finalised as soon as possible.
We will provide you with an update shortly and remain committed to resolving this matter to your satisfaction.
Thank you for your patience.
Kind regards,
Complains Department
MA
Marche A's updateReviewer Update
14 Apr 2026, 16:56Two mountains is a bunch of ****mers I'm still waiting on my grandmother refund and cancel this unauthorized policy ,you guys are really frustrating me each time I'm given excuses,you guys debiting ******* for the second month from my grandmother sassa pension,I will raise fury the hawks ,media outlets , ombudsman,still continuing with the case ,you guys won't get away with this playing games with the elderly,you must be ashamed ****ming old people from their pensions con artists.
MA
Marche A's update14 Apr 2026, 16:56
Reviewer Update
Two mountains is a bunch of ****mers I'm still waiting on my grandmother refund and cancel this unauthorized policy ,you guys are really frustrating me each time I'm given excuses,you guys debiting ******* for the second month from my grandmother sassa pension,I will raise fury the hawks ,media outlets , ombudsman,still continuing with the case ,you guys won't get away with this playing games with the elderly,you must be ashamed ****ming old people from their pensions con artists.
Two Mountains's replyOfficial
15 Apr 2026, 11:44Dear Marche Amos,
Following our initial review of your complaint, TMU005332, the matter has been escalated to the appropriate department for further investigation.
We are committed to ensuring your concerns are addressed thoroughly and fairly. You will be provided with a detailed response upon completion of the review.
Thank you for your patience and understanding.
Kind regards,
Complaints Department
Following our initial review of your complaint, TMU005332, the matter has been escalated to the appropriate department for further investigation.
We are committed to ensuring your concerns are addressed thoroughly and fairly. You will be provided with a detailed response upon completion of the review.
Thank you for your patience and understanding.
Kind regards,
Complaints Department
Two Mountains's reply15 Apr 2026, 11:44
Official
Dear Marche Amos,
Following our initial review of your complaint, TMU005332, the matter has been escalated to the appropriate department for further investigation.
We are committed to ensuring your concerns are addressed thoroughly and fairly. You will be provided with a detailed response upon completion of the review.
Thank you for your patience and understanding.
Kind regards,
Complaints Department
Following our initial review of your complaint, TMU005332, the matter has been escalated to the appropriate department for further investigation.
We are committed to ensuring your concerns are addressed thoroughly and fairly. You will be provided with a detailed response upon completion of the review.
Thank you for your patience and understanding.
Kind regards,
Complaints Department
MA
Marche A's updateReviewer Update
05 May 2026, 08:29You guys are ****mers deducting again for the 3rd month you going to see all the legal avenues I'm going to take against two mountains seems like this is a cat and mouse game to you guys,people let's all go to media outlets about our grieviences against this con artists exploiting the elderly and signing them up for policies without their consent
MA
Marche A's update05 May 2026, 08:29
Reviewer Update
You guys are ****mers deducting again for the 3rd month you going to see all the legal avenues I'm going to take against two mountains seems like this is a cat and mouse game to you guys,people let's all go to media outlets about our grieviences against this con artists exploiting the elderly and signing them up for policies without their consent
Two Mountains's replyOfficial
06 May 2026, 09:01Dear Marche Amos,
Following our initial review of your complaint, TMU005332 , the matter has been escalated to the appropriate department for further investigation.
We are committed to ensuring your concerns are addressed thoroughly and fairly. You will be provided with a detailed response upon completion of the review.
Thank you for your patience and understanding.
Kind regards,
Complaints Department
Following our initial review of your complaint, TMU005332 , the matter has been escalated to the appropriate department for further investigation.
We are committed to ensuring your concerns are addressed thoroughly and fairly. You will be provided with a detailed response upon completion of the review.
Thank you for your patience and understanding.
Kind regards,
Complaints Department
Two Mountains's reply06 May 2026, 09:01
Official
Dear Marche Amos,
Following our initial review of your complaint, TMU005332 , the matter has been escalated to the appropriate department for further investigation.
We are committed to ensuring your concerns are addressed thoroughly and fairly. You will be provided with a detailed response upon completion of the review.
Thank you for your patience and understanding.
Kind regards,
Complaints Department
Following our initial review of your complaint, TMU005332 , the matter has been escalated to the appropriate department for further investigation.
We are committed to ensuring your concerns are addressed thoroughly and fairly. You will be provided with a detailed response upon completion of the review.
Thank you for your patience and understanding.
Kind regards,
Complaints Department