1 reviews | Active since Mar 2019
Unauthorised Debits After Policy Cancellation
I am writing to raise a serious complaint regarding unauthorised debits from my account after the cancellation of my policy.
On 28 October 2025, I cancelled my Two Mountains policy, Policy Number: TU165574, and received written confirmation that the policy was cancelled effective from that date. The letter clearly stated that all premiums, benefits, and features related to this policy would cease immediately.
Despite this confirmation, Two Mountains has continued to *****ulently debit my account since November 2025. Each time I contact your agents, I am told the matter will be escalated to the finance department, yet no action is taken, and the deductions persist.
This conduct is unacceptable and amounts to unauthorised and *****ulent activity. I demand the following actions without delay: (1) Immediate cessation of all further debits from my account. (2) Written confirmation that this issue has been resolved.
If this matter is not addressed promptly, I will escalate it to the relevant regulatory authorities and consider legal action.
Thank you for bringing your concerns to our attention. We acknowledge receipt of your complaint and appreciate the opportunity to address the matter.
A member of our Complaints Team will be in contact with you directly to assist further and work toward a resolution.
Kind regards,
Two Mountains Complaints Department
Thank you for bringing your concerns to our attention. We acknowledge receipt of your complaint and appreciate the opportunity to address the matter.
A member of our Complaints Team will be in contact with you directly to assist further and work toward a resolution.
Kind regards,
Two Mountains Complaints Department