Unauthorised DEBIT ORDER

On 24th October 2024 I was signed up by Two Mountains funeral policy, later that day I then realized because I just started working and on probation period, I cannot afford it as yet and decided to cancel it. The next day 25th October I called Two Mountains Customer care and ask to cancel the funeral cover, however the consultant I spoke to mentioned that she cant cancel it because I did not activate but what she can do is delete my details from the system. On 31st of December , An unauthorized amount of R240 was deducted from my bank account. Immediately I called and mentioned what had happened. The consultant whom I spoke to, mentioned that the finance department could not see the deductions as my details were removed off the system. the consultant further advised that I send to her email a letter of reimbur*****t along with my id number and banking statement as proof it went off. No response was done after the email was sent. On 10 January I called again and spoke to another consultant which he mentioned the finances team will be reimburse on Wednesday 15 January. On 15 January my reimbur*****t was not in, I then called them again but they dont pick the phone. That same day I got a messages saying "Dear JH Hendricks thanking you for paying your premium on your two mountains policy R240.00 on 2025-01-15. We thank you for making two mountains underwriters to preferred insurer. TMU is a licensed micro insurer". The next I sent a Whatsapp message saying what I was told regarding the reimbur*****t and and sent a screenshot of the message sent to me. The consultant I chatted to rep**** that they know nothing about that. I then angrily asked when will I be getting my reimbur*****t and she mentioned that she did put a request of my reimbur*****t. Thereafter a week was past since and with my anger and frustration, it's three weeks since that debit order and yet no reimbur*****t or a message update saying what is happening. Then I messaged them saying that I am going to take this further because they are doing nothing about it and all the consultants telling me a different story. Yesterday afternoon 29 January 2025 when I got home from work, my bank notification went off showing reimbur*****t was in but as soon as it came in, it was deducted again... At the moment I want my money back as I already made an appointment with legal service.