Two mountains your unfair

This company has given us nothing but pain and stress, I truly trusted the sales agent responsible for the policy and repeatedly asking her if it's legit and she confirmed that they are and because I knew her through my friend I believed 😞 that all is well she made us take that policy on WhatsApp till now I have not received a copy of the contract but they were happy to deduct from the account and continue with the policy and even after complaining that I need assistance on a the issue they still asked for more more money and till today no claim has been processed and I am told it's 24 to 48 hours and I bet of I was white all this would not have happened they capitalised on black community and made mum and friends sign up for this company and now look the family is going through a lot