Two Mountains Poor Services

my mother made a claim on the 18th of January 2022 because my grandmother passed away.She was told she will receive her claim in 7 to 14 working days., Even today no one has contacted her regarding her claim the only thing she received was R100 of airtime. Its been 21 days now since making the claim and have been calling them with no help, She was told every time She calls that they will take the information to the claim department and they will contact her directly. Today we called again and was told the some information, i even told them i will come to the their Midrand office since we not getting anywhere. The was no claim number or Ref that she was provided with or anything.

This is very frustrating for my mum and us, she is been with two mountains for years i think since 2015. this is unexceptionable and poor service, its a disgrace for people who works hard to earn and pay for their loved one to be buried in dignity at the end be treated this way, come to think that most pensioners use two mountain i cant imagine what they go through daily.

If anyone can assist please help.