Two mountains poor customer service

i made a payment of my policy to two mountains on the 31 of Dec 2025 when i check on th payment i used same reference number but with different amount i send and email and whatsapp to two mountains informing them about the error of the reference to info @ two mountains and Thabang requesting them to allocate the payment to the correct policy since well the premium is still the same to my surprise i receive sms that my policy is about to lapse i must make the payment to my policy

Dear Two mountains client, Please note that your Policy TU116710 is about to Lapse. contact us on ***. if you've paid kindly ignore.

Good morning Thabang

Hop this email find you well, I made the error with the reference number when I made the payment I have two policies with two mountains so I made two payment with same reference number can the payment be allocated to TU127610

Thabang Moswana Wed, Jan 7, 6:20 AM to Support, Innocent, me

Good morning.

FYA

this is the response from Thabang then he kept quiet now the have the quads to tell me that my policy is about to lapse whereas they did not entertain my request, this a poor customer service