XM
Xoliswa M
1 reviews | Active since Jul 2013
15 Oct 2025, 13:35
TWO MOUNTAINS NOT PAYING INSURANCE CLAIM
Two Mountains is not paying an insurance claim logged early this year and also there is no feedback being provided. All the documents were submitted but to date no payet or feedbacj received.
Last comms received:
Two Mountains’s reply - 13 Aug 2025 at 08:21 Good morning Ms Matele
Thank you for reaching out to us. We acknowledge receipt of your review and sincerely apologize for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards,
Two Mountains Complaints Department.
Helpful (0)
Replies (3)0
Replies (3)XM
Xoliswa M's updateReviewer Update
29 Oct 2025, 08:50The business has not bothered to contact us even after the 2 attempts.
May I get feedback.
Regards,
Xoliswa
May I get feedback.
Regards,
Xoliswa
XM
Xoliswa M's update29 Oct 2025, 08:50
Reviewer Update
The business has not bothered to contact us even after the 2 attempts.
May I get feedback.
Regards,
Xoliswa
May I get feedback.
Regards,
Xoliswa
Two Mountains's replyOfficial
31 Oct 2025, 11:03Good day Xoliswa
We sincerely apologise for the delay in finalising your claim and the frustration this has caused. Please know that your concern is important to us, and we completely understand how disappointing it must be to experience this delay.
Our team is currently reviewing your claim as a priority, and we will be in touch with you directly to provide the final outcome shortly.
We truly appreciate your patience and understanding while we work to resolve this matter.
Kind regards,
Complaints Department
We sincerely apologise for the delay in finalising your claim and the frustration this has caused. Please know that your concern is important to us, and we completely understand how disappointing it must be to experience this delay.
Our team is currently reviewing your claim as a priority, and we will be in touch with you directly to provide the final outcome shortly.
We truly appreciate your patience and understanding while we work to resolve this matter.
Kind regards,
Complaints Department
Two Mountains's reply31 Oct 2025, 11:03
Official
Good day Xoliswa
We sincerely apologise for the delay in finalising your claim and the frustration this has caused. Please know that your concern is important to us, and we completely understand how disappointing it must be to experience this delay.
Our team is currently reviewing your claim as a priority, and we will be in touch with you directly to provide the final outcome shortly.
We truly appreciate your patience and understanding while we work to resolve this matter.
Kind regards,
Complaints Department
We sincerely apologise for the delay in finalising your claim and the frustration this has caused. Please know that your concern is important to us, and we completely understand how disappointing it must be to experience this delay.
Our team is currently reviewing your claim as a priority, and we will be in touch with you directly to provide the final outcome shortly.
We truly appreciate your patience and understanding while we work to resolve this matter.
Kind regards,
Complaints Department
Two Mountains's replyOfficial
19 Nov 2025, 10:56 Dear XoliswaI hope you’re doing well. I wanted to reach out with an update on your claim and to sincerely apologize for the delay in getting this resolved. We appreciate your patience throughout the process.I’m pleased to confirm that your claim has now been fully approved. If you have any questions or need further assistance, please feel free to let me know — I'm here to help.Thank you again for your understanding.Kind regards,
Two Mountains Complaints Department.
Two Mountains Complaints Department.
Two Mountains's reply19 Nov 2025, 10:56
Official
Dear XoliswaI hope you’re doing well. I wanted to reach out with an update on your claim and to sincerely apologize for the delay in getting this resolved. We appreciate your patience throughout the process.I’m pleased to confirm that your claim has now been fully approved. If you have any questions or need further assistance, please feel free to let me know — I'm here to help.Thank you again for your understanding.Kind regards,
Two Mountains Complaints Department.
Two Mountains Complaints Department.