Two Mountains must fall, must fall!!!!!!

Since the 5 June 2023 I have been waiting for Two Mountains to pay my funeral claims on two policies TU248928 and TU126844 I have with them. Everytime you follow up on the claim I'm told that the documents are not yet received I have to resubmit to a different email which I think I could have submitted to +-8 different emails without success until I took the matter to fais ombudsman whereby I am now stuck cause even the lady at Ombudsman (Nonhlakanipho) is no longer returning my calls or emails. Ombudsman reference number fais-46188- 23/24 LP1. The last time I ended on submitting the documents to Nonhlakanipho and CC Patronella Modillane at Two Mountains but still no feedback whatsoever, I'm now frustrated and not sure what is my next move as I need my money. The other policy I was paying an instalment of R320 until January 2023 but got an update of an increase to R346 from February then somewhere in March I got another update of an instalment increase to R1320 thats when I stopped paying as I wanted to understand why so many increases but unfortunately my dad passed away on 2 June 2023 while I am being told the policy lapsed on the 7 June 2023. Meaning the policy lasted 2 days after my claim so my claim is valid and must be paid. Like I have recommended with ombudsman this institution must be liquidated and have people's claims be paid. I am not sure why they still operates while they cannot pay their bills!