TWO MOUNTAINS IS A ****

TWO MOUNTAINS prides themselves with offering the bereaving family the best and dignified service but I received a service totally opposite to that. They know nothing about sympathy, and empathy during a person's difficult time.

I took out a policy for my grandmother in 2016 and I have been paying my premiums every single month with no fail even under the difficult financial constraints we are facing as a country.

My grandmother passed away on the 17/03/2023 and I contacted TWO MOUNTAINS to notify them of the death of my grandmother and then I was emailed forms by Masingita Ndaba to complete which I did on the 20/03/2023. I never received any SMS or email after my submission and then I followed up only to find out that they never processed my documentation. My claim was then rejected and I was told I that I can send an email to the complaints department, and they will attend to my complaint within 14 working days and I did that. After all of that they decided to re-assess my claim and I have been following up with the lady (KGOTSOFALO MMABOKO) that said my claim was approved and she is one *********** person, who doesn't respond to emails and when you call no one ever knows anything. No one is ever accountable at TWO MOUNTAINS, and they are just running their business to the ground if they are going to continue giving people such ****py service. To cut the long story short my claim was re-assessed and approved on the 25/04/2023 and I was told my claim will be paid on the 08/05/2023 and till this day none of that has happened. I have been calling and sending emails to KGOTSOFALO MMABOKO every single day since the 10/05/2023 and no one comes back to me with constructive feedback. My advice is if you want a funeral/burial policy just do not take it with TWO MOUNTAINS because best believe you will be disappointed as they do not deliver.