Two mountains funeral policy cash pay-out unprofessional service, loan shark and not professional business

Two mountains funeral policy when it comes to cash pay-out-horror! I have submitted my claim documents for cash payout on the 12th of April. I have not received any feedback nor the airtime that was supposed to be loaded on my account 3 days upon receiving my claim. I'm told that notifications they've sent to me are not going through-which is strange coz the number i gave them is working , i do receive notification of paid premiums. To cooperate with them ive changed my primary number to secondary, nothing has changed since-no nofications or airtime. on the 18th of April i called two mountains again to make a follow up i was told that the claim is in progress, today the 10th of May the claim is still in progress (for more than 10 working days, claim status has not changed). it is now a month. when i asked the consultant to explain to me as client why the status has not changed, she was rude and further said she's doing her job and can't change what the system says and said she's restricted to some functions which i understand but what she can to is escalate the matter. she decided to went mute on me and hang up the phone. The company's time around to process a claim and payment is 7 to 14 working days. why have FSP number? its clear that the company or staff employed are not fully equipped to operate on their own. processing payment was less than 7 working days at the time when it was underwritten by hollard. it is painful to have to wait for a payment that is due to you rightfully (i have not missed a payment). what is the point of having a funeral policy if they can't pay in your time of need!