Two Mountains Follow Up Review

I wrote a review about Two Mountains a 2 week's back, unfortunately the situation has worsened. The customer service at Two Mountains is just beyond repairs honestly. The consultants have no idea what they are talking about, they misquote and mislead clients.

I received a call yesterday from Zethu Marimana/Marimane and our engagements with the consultant worsened thing's really, she even admits that two mountains didn't do due diligence when selling us the Silver Plan Policy and now clients are the ones forced to bear the cost.

The cover experienced alot of ***** issues because people took insurance against people who they dont have surable interest in. It was the duty of two mountains to create policies that prevented this. They were looking for money using wrong models, how can you create a cover of R40K and give clients the cash payout option.

They anticipated more clientele and now they realize they are collecting less that what they are paying out we need to suffer. As i speak i dont have funeral cover because Two Mountains have decided to impose a new policy on me that i wont be able to afford.

I asked that the recordimg of our call be made available to me via email and only then i am. Informed i need to go to the nearest branch. The inconvenience that Two Mountains have caused in my life deepens... What is difficult about emailing the recording. At the beginning of the call they said the call recordings can be made available now when i request for it, i am given another story.. And oh it gets worse.. The reference of my call is my cellphone number 🙄 and when i requested that my call be escalated to the supervisor, she/he was on lunch, i asked the agent to write me an email to commit that the supervisor will call, she didnt even bother doing it after she agreed to doing it.

I want to escalate my matter, if you know of any regulatory bodies i can escalate to please drop me their email or contact details.

2full years paying my policy without skipping any months, and now i am treated like *******.

I hope Two Mountains knows that what they are doing to us is unjust and we deserve better.