Two mountains claim delay for three months

I submitted my claim with Two Mountains on the 1st of June and called to find out if they had received my claim. I received an SMS on the 6th of June confirming receipt of the claim and that it is under process. I called in again on the 8th of June and was informed that the claim has been put under assessment and that I should expect payout in seven to fourteen business days. Those fourteen days came to pass and I received no communication. I called again thereafter and was informed that the documents that were required that I resent were not updated on my claim. I sent an email to their complaints department and after a long wait I was informed that there were more documents I needed to submit as well as a clearer ID of the deceased. I submitted the final documents on Wednesday 26/07/2023. I received no feedback or communication from two mountains until I called today 01/08/2023 and was informed that my claim was approved yet I will have to wait again until month end August for the payout.