Two Mountains Burial Society has ****med me after being a loyal client for many years

I took a burial society in 2014 with two mountains burial society Hazyview branch. I have been paying via stop order. They stopped deducting from my account out of the blue. I went to the branch to report the matter, they fixed it. They stopped deducting again, i went to the branch to report the matter. Instead of helping me, they have been sending me from Pilar to post. I am now told that i have to start from the scratch to open a new policy and go through the waiting period, of which i agreed to. They changed the story again to say they can not open a new policy for me because they are not taking new members. They say that i have to keep on checking with them if they are opening new policies again. My problem is, i have relocated from Hazyview (Mpumalanga) to Venda (Limpopo) and there is no branch here. They are not taking my calls when i call them and they refuse when i send my sister in the branch to enquire for me. I was at home in December 2022, i was visiting the branch almost every day but they always had new excusing. Hello Peter please help me, iv paid this company a lot of money and had new claimed. Is this how they **** their customers?