Two mountains bad service

Hi I'm really disappointed with two mountains,I have been a client for four years they keep on changing the policy & not communicating & falsel'y accusing me of non payment while I have proof of payment,they must refund us cause they can't even bury people on their funeral,it's really disappointing to be paying for a company that going down the drain & they can't help us at their office & promise to call back but don't at their head office

I would appreciate it if I get my refund pls two mountains.....