PK
Priscilla K

1 reviews | Active since Oct 2021

23 Jun 2023, 10:20

Two mountains ******

Exactly I don't see 0 rate was going to give them 0, My mom passed away on the 5th June 2023 ,she had a funeral long years ago,it happened she couldn't pay premium for December and November but she paid on 4th January. remember they have 60 days grace period. One of two-day mountains consultant changes my mom contact details that she must not get massages and that time she was not feeling well. On March they ropped my mom because she was too old.their consultant make her to sign new contract. They refused to pay for the funeral without even give a reason, nothing in written showing why the didn't give service for old women. I lodged complaints they going back and forward. Always when I do follow up they ask same thing

0
Replies (5)
Two Mountains
Two Mountains's reply02 Jul 2023, 08:26
Official
 Good day Priscilla Kgomo,

Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
The matter is receiving attention.  You will hear from us within 7 to 10 working days.

Kind Regards,
Complaints Team 
PK
Priscilla K's update06 Jul 2023, 11:22
Reviewer Update
I will be waiting to hear from you
I see now your forging premium that has been paid you removed February 2023 you put July 2023 no one paid for July I don't even have receipts for July I wonder who paid on our behalf even the system shows February payment . If I don't get help I will go to xpro
Two Mountains
Two Mountains's reply07 Jul 2023, 08:29
Official
Good morning Priscilla Kgomo

Thank you for the response. We sincerely apologise for the inconvenience this might have caused.

One of our trained customer care consultants will give you a call shortly to look at the matter arising.

Kind Regards,
Complaints Team

PK
Priscilla K's update30 Jul 2023, 06:56
Reviewer Update
I see you a getting away with this since I waited for your call if you can on the Facebook group everyone is complaining and they want to leave you they even group themselves to go to moja love your service sucks
PK
Priscilla K's update03 Sept 2023, 09:53
Reviewer Update
Yo have sent us claim we completed we still waiting again for a month to be paid we need to use that for my mom tombstone on the 09 September 2023
Please pay that money otherwise m taking you to mamazala moja love watch the space