Two Mountains

My grandmother submitted a claim on the 3th of December 2023 for the funeral of her aunt we submitted everything but still today they haven't processed her claim we've been calling all december they keep saying they have backlog of claims this has proven to us that they don't care about anyone and how funerals affects familys. Yet they say their claims are paid within 48 hours. We always ensure that our policies are paid on time only to be treated like this in the end.