BK
Buyisiwe K
1 reviews | Active since Oct 2025
09 Oct 2025, 11:13
Two mountain has ****med me
I have just been ****med by this company, after months of paying, they say my policy does not exist even after I have provided proof of payments. I have provided a lot of slips with their account name and number but they say my policy doesn't exist.
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Replies (2)BK
Buyisiwe K's updateReviewer Update
09 Oct 2025, 11:45I just need my policy cancelled and all my money refunded or you will be dealing with my lawyers. I have been paying for over a year but now my policy doesn't exist? I cannot be ****med by you guys. Please refund my money since you failed to provide a proper service
BK
Buyisiwe K's update09 Oct 2025, 11:45
Reviewer Update
I just need my policy cancelled and all my money refunded or you will be dealing with my lawyers. I have been paying for over a year but now my policy doesn't exist? I cannot be ****med by you guys. Please refund my money since you failed to provide a proper service
Two Mountains's replyOfficial
10 Oct 2025, 16:07 Dear Ms. Kubeka,
Policy Number: TU228712
Thank you for reaching out to us. We truly value your feedback, and I’m sorry to hear that you’ve had a less than satisfactory experience with our service.
Regarding your request for a refund on your risk policy, I’d like to inform you that as per our terms and conditions, we are unable to offer refunds on premiums for risk policies. We understand this may be disappointing, but please know that we are committed to addressing any concerns you may have. I’d encourage you to contact our support team directly at ***, where we can discuss your specific situation in more detail and explore possible solutions to ensure you are satisfied with your policy.
We appreciate your understanding and look forward to resolving this matter with you.
Warm Regards
Complaints Manager
Two Mountains Underwriters
***
Policy Number: TU228712
Thank you for reaching out to us. We truly value your feedback, and I’m sorry to hear that you’ve had a less than satisfactory experience with our service.
Regarding your request for a refund on your risk policy, I’d like to inform you that as per our terms and conditions, we are unable to offer refunds on premiums for risk policies. We understand this may be disappointing, but please know that we are committed to addressing any concerns you may have. I’d encourage you to contact our support team directly at ***, where we can discuss your specific situation in more detail and explore possible solutions to ensure you are satisfied with your policy.
We appreciate your understanding and look forward to resolving this matter with you.
Warm Regards
Complaints Manager
Two Mountains Underwriters
***
Best regards,
Two Mountains's reply10 Oct 2025, 16:07
Official
Dear Ms. Kubeka,
Policy Number: TU228712
Thank you for reaching out to us. We truly value your feedback, and I’m sorry to hear that you’ve had a less than satisfactory experience with our service.
Regarding your request for a refund on your risk policy, I’d like to inform you that as per our terms and conditions, we are unable to offer refunds on premiums for risk policies. We understand this may be disappointing, but please know that we are committed to addressing any concerns you may have. I’d encourage you to contact our support team directly at ***, where we can discuss your specific situation in more detail and explore possible solutions to ensure you are satisfied with your policy.
We appreciate your understanding and look forward to resolving this matter with you.
Warm Regards
Complaints Manager
Two Mountains Underwriters
***
Policy Number: TU228712
Thank you for reaching out to us. We truly value your feedback, and I’m sorry to hear that you’ve had a less than satisfactory experience with our service.
Regarding your request for a refund on your risk policy, I’d like to inform you that as per our terms and conditions, we are unable to offer refunds on premiums for risk policies. We understand this may be disappointing, but please know that we are committed to addressing any concerns you may have. I’d encourage you to contact our support team directly at ***, where we can discuss your specific situation in more detail and explore possible solutions to ensure you are satisfied with your policy.
We appreciate your understanding and look forward to resolving this matter with you.
Warm Regards
Complaints Manager
Two Mountains Underwriters
***
Best regards,