VM
Vangile M

1 reviews | Active since May 2022

08 Mar 2023, 13:56

Terrible Service and a ****

terrible service I join two mountains when they were still under Hollard and they were all moved to Two mountains. I had a claim that was supposed to be paid out in February they only gave me the R100 airtime and they always tell me that they are working on my claim, i even went to a point of contacting Midrand offices but they are useless they will only direct you to another branch .When i demand to talk to their Supervisor they always say she is busy with another client. their service is terrible, the numbers that is listed on the webpage are not working. Actually no one is helping us out.

0
Replies (4)
Two Mountains
Two Mountains's reply16 Mar 2023, 09:57
Official
Good day Vangile Mtsweni

Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.

The matter is receiving attention. You will hear from us within 2 working days.

Regards
Complaints Team
VM
Vangile M's update22 Mar 2023, 10:43
Reviewer Update
Good day,

I still did not hear from you. 2 working days has passed. Hope to hear from you soon.
Two Mountains
Two Mountains's reply22 Mar 2023, 11:59
Official
Good day Vangile Mtsweni

Please accept our sincere apology, our claims department will be in touch with you today.

Regards
Complaints Team
VM
Vangile M's update11 Apr 2023, 14:44
Reviewer Update
Good day,

I am still waiting for the payout which is due today ,according to the sms i got from you guys on 23rd of March.