Terrible customer service from Two Mountains.

I'm quite disappointed and frustrated by the service I receive from Two Mountains I don't know why Hollard keeps underwriting these **** businesses that ***** their reputation badly. I got wizzled by two mountains refusing to payout for my Mothers funeral where I ended up paying from my own pocket. When I took the policy they told me of a six month waiting period and not a 6 installment waiting period. My mother passed on the 19th November 2020 at 10pm my 6th Debit order went of on the 20th November 2020 meaning there's literally 4 to 5 hour deference, but they so it fit to use that as an excuse not to payout. I am not satisfied by the outcome and I believe someone needs to look into this matter and resolve it. I have also asked for the ombudsman complaint process still I'm waiting. This is totally unacceptable. My 1st installment was In June 2020 meaning I took this policy way before the 20th of June 2020 and it means November was my 6th Month regardless of date.