Terrible and *********** service

I am very disappointed with the bad service at two mountains, they are acting so very ***********. i was told that since they parted ways with hollard, so if i need to stay in two mountains i must just access the documents from hollard so that they capture me with my beneficiaries at two mountains, i did all that, last week i was told that my policy is captured, now they telling me that my policy is still inactive and there is outstanding balance owed, i fail to understand how because they told me that there wont be any waiting period. M very angry with this kind of incompetency. They must fix this mess and they add all my beneficiary as i submitted.